Frequently asked questions

Contact us

To request a vaccination certificate by post, you can reach our helpdesk 24/24. For all other questions, you can contact us during the opening hours listed here.

  • Flanders

    078 78 78 50 9am to 7pm on weekdays

  • Wallonia

    071 31 34 93 9am to 7pm, from Monday till Saturday

  • Brussels

    02 214 19 19 9am to 5.30pm on weekdays
    10am - 5.30pm on weekends and public holidays

  • German-speaking Community

    0800 23 0 32 9am to 5pm on weekdays
    9am to 3pm on Saturday

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