Strategy

SWOT analysis (nederlands) – 5 forces analysis (Porter 1979)

Leadership

Leadership theories – Situational leadership – Visual material (pptx) – Vertrouwensband met medewerkers

Sustainable development

United Nations Sustainable Development Goals (SDG) 2015

Quality management

PDCA circle (Deming) – Six Sigma (Motorola 1980) – Ishikawa diagram (Kawasaki) – Five whys (Toyota)

Change management

Change management approaches – Visual material (pptx)

Operations management

Kaizen – Lean manufacturing (Toyota 1988)

ICT management

ITIL (Information Technology Infrastructure Library) (CTCA 1989)

COBIT (Control Objectives for Information and Related Technologies) (ISACA 1996)

ISAE 3402 (International Standard on Assurance Engagements 3402) (IAASB 2009)

PMBOK (Project Management Body of Knowledge) (PMI 1987) – Prince2 (Projects in Controlled Environments, version 2) (CGC 1989)

Software product management – Requirement prioritization (eg RICE Scoring Model)

HR management

The future of jobs report 2020 (World Economic Forum) – Ikigai – Job design – STAR-interviewmethode

9 personality types (enneagram) – 16 personality types

Marketing management

Ansoff product-market expansion matrix (Ansoff 1957) – 4P marketing mix model (McCarthy 1960) – Growth-share matrix (BCG 1970)

Risk management

ISO 31000

Performance and cost management

Balanced ScoreCard (BSC) – Activity Based Costing (ABC)

Time management

Eisenhower-methode

Well-being at work

Burnout

Nederlands	Français
Stress en burn-out (FOD Sociale Zekerheid)	Stress et burn-out (SPF Sécurité Sociale)
eLearning (Hoge Gezondheidsraad)	eLearning (Conseil Supérieur de la Santé)
Burn-out (Gezondheid & Wetenschap)	Burn-out (Infosanté)
Herstel van overbelasting (YouTube)	Sortir du burn-out (YouTube)

Pilootprojectecten FOD Sociale Zekerheid / Projets pilotes SPF Sécurité Sociale

Pilootproject Smals / Projet pilot Smals